Ashling Microsystems
Ashling Microsystems
Ashling Microsystems
Ashling Microsystems



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 TECHNICAL SUPPORT

Ashling world-wide: Your global support network.

Our expertise in microcontroller development is available to our customers through our world-wide network of sales and support offices, together with our specialised distributors in many countries.

Ashling has supplied high-performance development systems to thousands of customers throughout the world. The expertise and experience of our skilled Technical Support staff is at your disposal, to help you to select the right development tools, and to apply those tools efficiently and effectively to your embedded-design project.

If you have purchased your Ashling product from your local distributor, please contact them directly for assistance. If you purchased the product direct from Ashling, then please contact the relevant office or use the below email address:

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Ashling Specific Product Support/Download Pages

Software Update Service

Extended Warranty Service

 


Ashling Specific Product Support/Download Pages. The following links provide specific product support. Please note that to download updated software you will require a Software Updated Service account.

Support links:


Software Update Service. Ashling's customers may purchase an optional Software Update Service that provides an additional support service on Ashling software for one year from the date of expiry of the original Warranty, or of the expiry of the previous Software Update Service, as described below. Software Update Service ensures that your Ashling software is always up-to-date. You can immediately benefit from new software features, product improvements and extensions to device support, for a fixed annual cost. In addition, you have access to Ashling's technical support team throughout your Software Update Service period.

Software Update Service provides you with automatic software updates for your Ashling product, free of charge, including all software performance improvements, all enhancements to existing features and all new features added to the product covered by the software update service agreement.

Software Update Service includes telephone and/or email application support, and includes delivery of useful application notes and newsletters on your Ashling software product


Extended Warranty Service. Ashling's customers may purchase an optional Extended Warranty service that provides an additional Warranty on hardware for one year from the date of expiry of the original Warranty, or of the expiry of the previous Extended Warranty Agreement, as described below.

Extended Warranty provides a pre-defined recovery period, designed to minimize the downtime of your essential Ashling Development Tools. Under Extended Warranty, your maintenance costs are controlled and you are protected against the potentially high cost otherwise involved in carrying out faultfinding, repair, QC, burn-in and final testing on a per-fault basis. Please note:

  • Extended Warranty on hardware products includes repair by Ashling. Ashling will repair faults on your unit, and will upgrade (where appropriate) and test it.
  • Extended Warranty covers the cost of both repairs and replacement materials.
  • Extended Warranty provides you with telephone and/or email application support, and includes delivery of useful application notes and newsletters on your Ashling product.
  • The Extended Warranty service excludes repairs to damage arising from accident, misuse, abuse, normal wear-and-tear, disaster, or modification to the product unless under Ashling's instructions. Ashling will provide an individual price quotation for such repairs. Software is excluded from the Extended Warranty service; it is covered by Ashling's Software Update Service.

 

 
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